Changes in Requesting Collection Kits

There are few changes to the Create Kit Request page in BioMS beginning September 29, 2023.

IMPORTANT: Requester phone number is a mandatory information to be entered and it cannot exceed more than 10 digits. If you need to provide an extension number, please provide that in the notes section at the bottom of the Create Kit Request page.

Under the Shipping Details, the shipping address is populated automatically based on your user and collection site association and the address you have on record for the collection site. You may modify this to make it more specific or change it. However, please note that the street address (Address-1) is limited to 32 characters in length. You may enter information separated by commas but altogether characters on that line should not exceed 32 characters.

IMPORTANT: Please make sure you enter a valid shipping address including valid City, State and Postal Zip code as many of the Alliance Repositories use automated FedEx shipping and if your shipping address fails FedEx address validation, the request will be declined by the repository and you may have to resubmit a new kit request with the correct shipping address. Please note that the street address has a 32 character limit and you must provide a valid and shortened street address in it. If you add address details under Notes, Repository staff may not review those comments and your request might get rejected due to invalid street address. In sum, you MUST limit and enter your site’s street address in 32 characters against Address 1.

In the previous version of BioMS, there was a Kit Needed by date which the requester filled in and shipping options were dependent on it.

In the new version, Kit needed by is not entered by the requester anymore and the requester will be asked to pick one of the Shipping options which will then determine the Estimated Shipping Date. The following are the three options available.

Regular (within 10 business days from today)
Expedited via FedEx (within 1-2 business days from today)
Expedited via Non FedEx (Requester provides shipping label)

If the Requester selects Regular Shipment, the Estimated Shipping Date (i.e. date Repository tenders the shipment to FedEx) will be within 10 Business Days from the current date. The actual delivery date at the requester’s site will depend on the standard transit time for the FedEx Express Saver service.

If the requester needs kits to arrive sooner, then they can select Expedited via FedEx. While the Repository cannot guarantee next day delivery, requests submitted before 12 Noon Central Time are likely to arrive next business day and no later than 2 business days from the date requested. Requester’s FedEx account number must be provided in this case. Please note that FedEx Shipping Account number is a nine digit number and a valid account number must be entered without any dashes or spaces between the numbers. The actual delivery date at the requester’s site will depend on the standard transit time for the FedEx Priority Overnight service.

IMPORTANT: Please make sure you enter the the 9 digit FedEx Account number of your site without any additional characters if you choose the Expedited via FedEx as the Shipping Method. If the account number provided is invalid, repository will decline your kit request.

If the requester selects Expedited via non FedEx(Requester provides shipping label), then the requester will have to email the Shipping Label(s) to the respective repository