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Submit a REDCap Ticket

Submit a REDCap Ticket

Owned by Christopher Sorensen
Last updated: Apr 09, 2025

WashU REDCap Ticketing System

If you click the “Contact REDCap Administrator” links at the top or bottom of the left-hand menu when you are in a REDCap project (image below) your 1) name, 2) email, and 3) project ID will automatically populate as shown below:

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The Wash U REDCap Ticketing System allows us to:

  1. Analyze the types of requests we receive so we know where to direct our support

  2. Create training and support materials such as FAQs and User Guides based on the requests

  3. Provide information to our funders regarding the support we provide

We recommend you browse our resources below prior to submitting a ticket:

  1. REDCap Frequently Asked Questions (FAQ)

  2. REDCap User Guides

  3. REDCap Training Resources

  4. Project Design - Advanced Documentation