REDCap is a self-service platform available at no-cost to the Washington University research community. The majority of projects in the Wash U REDCap instance are run by the study teams themselves. For example, the team builds, adds study team members to, maintains, and closes out the project. The Institute for Informatics Data Science & Biostatistics (I2DB) REDCap Support Team provides free basic support services for Washington University REDCap users. These free services are funded by I2DB, the Institute for Clinical and Translational Sciences (ICTS), and Siteman Comprehensive Cancer Center (SCCC). See Acknowledging WUSTL REDCap for full grant information. Please read the Expectations of Wash U REDCap Users statement below prior to requesting services. These free services include:
Creating user support materials such as FAQs, User Guides, sample language for grants and manuscripts, etc.
Standard Administrator Processes
Review and approve move to production requests
Review, approve and provide guidance when needed for project modification requests
Tasks that can only be completed by REDCap administrator
e.g. Enable surveys for a project in production
Note that the person requesting modifications to a project in production should have the same level rights needed to make this change if the project wasn't in production. For example, if someone requests that surveys be enabled, they should have project admin rights
Responding to Support Requests submitted to the REDCap Ticketing System
Project start-up consultations (1 hour)
Search for existing built-in tools or applications to achieve desired REDCap functionality
Demonstrate how to use built-in tools or applications
Troubleshoot issues with current projects
Develop workarounds for functionality where no built-in solutions exist, if able
Develop complex logic**
Create basic filters for reports**
Please submit a ticket to request these services.
*This includes external collaborators who have obtained a WUSTL Key with a faculty sponsor.
**If these tasks become too complex, you may be referred to Fee for Service Support.
Expectations of Wash U REDCap users
REDCap is a self-service platform where where the majority of the effort towards the project are completed by the study team unless you are paying a fee for service or FTE. It is expected that REDCap users will not request support for busy work or excessively frequently for topics for which stored support exists. There are support requests that require multiple meetings and communications over a period of time which is acceptable. For example, if we work with you to develop a data import template, we may need to meet multiple times over a month to troubleshoot. On the other hand, if you are building your first project and submit one request to ask how to make text boxes, one to ask how to make multiple choice, one for branching logic, etc., we will refer you to our REDCap Training Resources or fee for support services options.