All Beginning Tuesday, September 17, 2024, ANY and ALL REDCap support requests, questions, or other must be submitted to the:
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If you email the REDCap Helpdesk email or anyone on the REDCap support team with questions, you will be redirected to this page. We must have all support documented in a way that it can be analyzed in order to report our effort to our funders. This is the only way we can improve our REDCap Support FTE to REDCap User ratio.
Thank you for your understanding!
If you click the “Contact REDCap Administrator” links at the top or bottom of the left-hand menu when you are in a REDCap project (image below) your 1) name, 2) email, and 3) project ID will automatically populate as shown below:
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