Confluence Updates

Move pages and blogs easily when editing

To make moving pages and blogs easier than ever, even while creating new content, we've:

• added a pencil icon to the editor breadcrumbs at the top of every page. When selected, it allows you to move your page or blog without interrupting your editing flow.

• enabled a Move option in the more actions (•••) menu within the editor for all pages or blogs that you have permission to move. (As always for page or blog moves, you must have permission to delete and create content in the new location.)

• upgraded the dialog for moving pages in the editor to show a preview of the page tree.

• upgraded the dialog for moving blogs to look more modern and visually appealing.

https://community.atlassian.com/t5/Confluence-articles/Moving-pages-just-got-easier/ba-p/2380271#M5997

More color choices when creating charts

Charts in Confluence now have more color choices. The new palette includes 36 colors. The new colors will also support dark and light color themes. The new palette replaces the old 20-color palette.

Upgraded email notifications

Page and blog email notifications have been updated to be more reliable and visually improved.

Notifications about comments, reactions, and content edits are batched into 10-minute intervals for easier understanding of what’s changed.

Jira Updates

Issue view: See the issue view’s top features

We’re revamping the issue view’s tour to be clearer, more concise, and related to the Jira product you’re using. To try it out, go to an issue and select ··· > Take a tour.

Tip: Try the tour in both Jira Software Cloud and Jira Service Management Cloud to see the top features of different products.

Batched notifications for custom ‘Email from’ names

Jira notification emails that use a custom Email from name will now group updates into a single summary email, reducing the overall volume of emails that you will receive.

We’ve also updated the format of these email to be consistent with other Jira issue notification emails.

Jira Service Management Updates

(only relevant for RIS and MGI)

JSM: Respond to your customers quickly with canned responses

You can now create predefined responses and insert them in the issue view while replying to your customers. These responses are useful when you want to answer common questions repeatedly. Agents and project admins can create personal responses and save time from manually typing or copy-pasting similar replies over and again. In addition, admins can also create shared responses and all the agents in their project can reuse them.

Learn more about creating canned responses in Jira Service Management.

JSM: Add rich context for customers and organizations

We are adding dedicated profile pages that contain detailed information for each organization and customer allowing your teams to easily create and modify queues and SLAs for their specific needs. Creating more informed JQL queries gives agents the flexibility and power to see important information and context where it’s needed.

Learn more about the customer service management feature

JSM: Update your SLAs start, stop, and pause conditions based on a due date field of an issue

Add start, stop, and pause conditions to your SLAs based on the due date field in your issues. Here's how the new conditions work.

Start and stop conditions:

• Due Date: Set: Start or stop an SLA when the due date is set for the first time.

• Due Date: Cleared: Start or stop an SLA when a due date value is cleared from the field.

• Due Date: Changed: Start or stop an SLA when the due date value is changed from one date to another.

Pause conditions:

• Due Date: Set: Pause an SLA when the due date is set for the first time.

• Due Date: Not Set: Pause an SLA when there is no due date for the issue.

You'll find these new conditions when editing your SLA conditions in Project settings > SLAs.

JSM: Know what request types include a form

You'll now be informed if a request type includes a form when creating issues using Create in the global navigation. Know what fields are shown in the portal on request types including forms so your team can create issues using any or all of the same fields as your customers.

Learn more about creating issues using the global navigation bar

JSM: Preview forms from the request type configuration page

See form fields alongside Jira fields in one view, so you can easily check what your customer will see and the fields they'll fill out in the portal.

Simply expand the forms component to preview the entire form and easily edit and remove forms without using the more actions menu.

Learn more about forms added to request types

JSM: New categories in request types "more options" menu

We've added categories to the 'more options' menu for each request type on the Request types screen. The update makes it easier to find the option you need.

The categories are:

• Request type

• Workflow

• Portal group

Atlassian Fast Facts

Tips and information for WashU Atlassian users.

Preferred Names in Atlassian

The Identity Management Team is moving to a new platform at the same time as the Atlassian Cloud migration. To accommodate our project, the Identify Management Team allowed our project early access to their new Azure AD environment. This allowed the Atlassian Cloud project to continue using SSO as well as kept us on our project timeline. Azure AD does not have the preferred name attribute available - yet. They expect to have preferred name available for our application by the end of Q2. Patience from Atlassian Cloud users is appreciated while we balance the priorities and timelines of so many 'in flight' initiatives within WUIT.

Manage Notifications

To review your Confluence notification settings:

• Open and log into Confluence.

• Select your Initials or Avatar in the top right corner of the screen.

• Select Settings.

• On the Settings tab, select Email under Your Settings.

• Adjust your email settings to match your preferences.

• Select the Watches tab to review spaces and pages you are watching and select Stop Watching for any items you would like to omit from email notifications.

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