Atlassian Fast Facts

Tips and information for WashU Atlassian users.

Legacy Editor in Confluence is being retired!

See this page for details.

Atlassian (Confluence/Jira) is being managed by new team members!

To ensure your questions/requests are received and processed appropriately, please use the following tools:

• Atlassian Access Request Form: Need to request, modify, or remove access to Confluence and/or Jira? Complete the Atlassian (Jira/Confluence) Access – New Form in ServiceNow.

• Consultation Form: Have a question about Atlassian or need to request a modification to a space or project? Complete our Consultation Form in ServiceNow and our team will follow up with you.

• Atlassian Cloud Community: Join the Atlassian Cloud Community Teams channel to stay up to date on new features, best practices, outages, or post questions to the support team.

• Get Help Form: Something not working as expected? Fill out the Get Help Form in ServiceNow.

Confluence Updates

AI-generated snippets for Smart Links and related content

Confluence now uses AI-generated snippets in Smart Links and related content. This helps you quickly understand the content of linked or related Confluence pages without needing to open them, making it easier to find relevant information and decide which pages to view.

• Hover over a smart link to a Confluence page that is set to inline or appears in related content.

• View the AI-generated snippet that summarizes the linked page’s content.

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Visual improvements to Confluence Smart Links

We're rolling out refreshed logos for Jira and Confluence Smart Links. You can view these new logos in any Confluence page and comment.

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Preview panel opens for links

We're introducing a new feature in the Confluence cloud editor that displays an 'Open' or 'Preview' button when you hover over an inline smart link. If the preview panel is supported, the smart link toolbar will now include an 'Open preview panel' button.

• Preview panel button for smart links: When you hover over an inline smart link, you will see an 'Open' or 'Preview' button.

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Quick find recents update in Confluence

We're updating the quick find feature in Confluence to remove Jira items from the ‘Recents’ list. This change will affect how you see and access recent items when using quick find in Confluence, but will not impact your ability to search for Jira issues directly.

To quickly find things in Confluence, use the slash key (/) or click the search bar to open the search drawer, then type your query for pages, people, or files.

A faster way to narrow your search with more filters

You can now use more filters in the search field to help you narrow your search results. This update introduces additional filtering options, making it easier to find the content you need.

To use the new filters in Confluence's main search field:

• Open Confluence.

• Select the main search field from the top navigation bar.

• Use the new filter options that appear to refine your search results.

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Assignee name appears in work item search results

When searching for work items in Confluence, the assignee name appears in the search results, helping you identify who owns each work item.

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Redesigned team profiles are now available

Team profiles in the Teams app have been redesigned. This update brings a fresh look that feel more aligned with similar experiences in other Atlassian apps. Some highlights include a modular design with tabs for easier navigation, a new right-hand panel for better visibility, and dedicated tabs to link the team's Atlassian projects and goals directly from the profile.

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Cloud architecture icons in Confluence Whiteboards

You can now access over 1,700 new cloud architecture icons from Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) in Confluence Whiteboards. These icons are available to Premium and Enterprise customers, making it easier to create clear and professional architecture diagrams.

To find and use the new cloud architecture icons in Confluence Whiteboards:

• Open or create a Whiteboard in Confluence.

• Select the shape icon in the bottom or main toolbar.

• Select the More shapes button.

• Browse or search for cloud architecture icons from AWS, Azure, or GCP.

• Drag and drop your chosen icon onto your Whiteboard.

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Keyboard shortcut now opens Export PDF for better quality

Confluence now guides you to use the Export PDF feature for the best-quality PDFs. The ⌘P/Ctrl+P shortcut now opens Export PDF instead of browser print, giving you higher-quality PDFs. If you use your browser's print menu, you'll see a guide to Export PDF, but you can still print through your browser if needed.

To create a high-quality PDF from your Confluence page or live doc:

• Select ⌘P/Ctrl+P.

• Confluence will open the Export PDF feature.

• Download your PDF.

SPACE ADMINS ONLY: A new way for space admins to download legacy content reports

Confluence space admins can now download a CSV report listing all legacy pages and templates in their space. This makes it easier to see how many legacy pages and templates exist in the space, which ones are eligible for conversion, and which ones contain unsupported content in order to enable planning to transition from tinyMCE to fabric editor.

To download a legacy content report for your space:

• Go to the space where you want to review legacy content.

• Open the Space settings menu.

• Find and select the Legacy content report option under General.

• Select Download CSV to get a report of all legacy content types and templates in that space.

Cleaner email notifications: tables removed from mention emails

When users are mentioned inside a table, the email notification will now show the mention and some surrounding context, rather than the entire table. This update makes mention emails simpler and easier to read, so you can focus on what matters most.

Download the mobile app from email notifications

When you receive email notifications from Confluence, you'll see an option to download the mobile app. By downloading the Confluence mobile app, you'll have full access to features when you're on the go.

Jira Updates

A faster way to find boards in the For You tab

You can now search for boards directly from the Boards tab in the For You section. This makes it easier to quickly find and access the boards you need.

To search for a board in the For You tab:

• Go to the For You section in Jira.

• Select the Boards tab.

• Use the new search field to find your board by name.

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A more stable way to display media in Jira’s work item view editor

Media in Jira’s work item view editor will now use pixel widths instead of relative sizing. This change helps prevent media from resizing unexpectedly while content loads, providing a more consistent experience.

Resize using the new handle: Resize your images using the drag handle located on the sides of the images. Your image will proportionally grow or shrink based on how much you drag it in and out.

Resize using the new pixel entry: Select the image, enter the size in pixels you want, and hit ‘return’. Simple!

What happens to my previously inserted images? Pages containing legacy images, which are not pixel entry or custom sizes, can be easily transformed to the new image resizing format by simply selecting the 'Convert to pixels' option while choosing the image. The images that require conversion will be indicated by a yellow dot located in their top-right corner.

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Archive child work items while archiving an epic

When archiving an epic work item, you can now archive its child work items along with it.

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Avoid accidentally deleting work items

We’re changing the way users delete work items to help avoid accidental deletions. When you attempt to delete a work item, you must complete a two-step process to confirm the action.

To delete a work item:

• Select the work item you want to delete.

• Select More actions (•••), then select Delete.

• To go ahead with deleting the work item, type “delete” in the text box.

• Select Delete (this option will only be available after you type “delete” in the text box).

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Coming Soon: Sprint Boards: Easier ways to view and edit your sprint commitments

This change makes it easier for you to spot and adjust sprint commitments in your backlog.

Now you can:

• Quickly understand if the sprint is over or under committed, with new icons and recommended improvements. The up arrow shows if the sprint is overcommitted, the down arrow shows it's under committed, and the tick indicates it’s just right!

• Automatically view the related sprint in the insights panel by selecting the sprint commitment icon in the backlog.

Visual improvements to Jira and Confluence Smart Links

We're rolling out refreshed logos for Jira Smart Links. You can view these new logos in any Jira page and comment.

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Automation: Smart values branches are now counted toward the associated item limit

Smart value branches will be considered a part of an automation rule’s associated items. This means that branched items from a smart value will be counted toward the associated items limit, which is currently 5000. Rules that breach this limit will be disabled and won't be able to run. To prevent this, check any rules that contain a large amount of smart value branches and ensure they won't exceed the associated items limit.

View automation service limits

Conditional formatting now available in All Work

You can now apply and edit conditional formatting rules directly within All Work, not just in the list view. This allows for consistent formatting and easier management of your work items.

To apply conditional formatting:

• Go to the All Work tab in your project.

• Select (…) More actions then Format rules.

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• Edit or apply rules as needed.

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A simpler way to save filters for your project work items

You can now access and save filters directly in the All work view (project navigation). Saved filters load seamlessly within the project view, keeping your project context intact and making it easier to find work the way you prefer.

To save a filter for your project work items:

• Go to your project and open the All Work screen.

• Apply the filters you want for your project work items.

• Open the Saved filters dropdown and select Save filter to save your current filter settings.

• Access your saved filters via the Saved filters dropdown whenever you need them.

• To edit or delete a filter, open the Saved filters dropdown and hover over a filter to see the Edit and Delete options.

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Filter by more types in search

We've added more types when you filter search results in Jira, giving you more flexibility and control when finding what you need. Simply select from Board, Dashboard, Filter, or Plan to start filtering.

To use these new filters in search:

• Select the filter button and choose any Jira app.

• Select from the new type options: Board, Dashboard, Filter, or Plan to refine your search result.

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Assignee name appears in work item search results

When searching for work items in Jira, the assignee name appears in the search results, helping you identify who owns each work item.

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Share your Jira Plan with more people

You can now share your plan with other people even if they are outside your organization. Try it out by selecting the Add people option in the More actions (•••) menu next to your plan name.

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A new way to invite people right after creating a plan

After you create a plan, you’ll now see a new invite screen that makes it easier to bring others in to collaborate.

To try out the new invite experience after creating a plan:

• Create a new plan.

• After the plan is created, look for the new invite screen.

• Use the Invite option to add people to your plan.

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The people and teams directory has moved to the Teams app

Previously, "Teams" was a navigation item in both Jira and Confluence that would show the people and teams directory within each respective app. These directories have been moved to the Teams app, which you can find in the list of app shortcuts at the bottom of the app sidebar or in the app switcher in the top left corner. Aside from the location and how you access the directory, there are no other changes in how the directory is used.

Redesigned team profiles are now available

Team profiles in the Teams app have been redesigned. This update brings a fresh look that feel more aligned with similar experiences in other Atlassian apps. Some highlights include a modular design with tabs for easier navigation, a new right-hand panel for better visibility, and dedicated tabs to link the team's Atlassian projects and goals directly from the profile.

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JSM Updates

Add inline images to the 'Description' field on request forms

We're rolling out a Help Center enhancement that allows images to be directly embedded in the Description field of a request form. This enables help seekers to provide screenshots, diagrams, or other images related to their requests and gives the support team the context they need to resolve requests quickly.

To maintain a clear distinction between embedded content and additional supporting files and to avoid duplication in the activity feed, inline attachments will appear in the Description field, and file uploads will appear in the Activity section of the request, under the first comment.

This feature respects the attachment settings the admin has defined, which can be modified in the admin configuration panel for each request type.

In the request form:

• When attachments are enabled, users will see both the Attachment section and the inline image icon in the rich text editor toolbar within the Description field.

• When attachments are disabled, neither the Attachment section nor the inline image option will be displayed to honor the admin’s configuration selection.

To add inline images to the Description field when submitting a request from the Help Center:

• Go to your Help Center and start a new request.

• In the Description field, select the image icon in the rich text editor toolbar.

• Upload or drag and drop an image to embed it in a specific position within the description. Repeat as needed.

• Complete and submit the request.

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Views added to queues in Jira Service Management

We're introducing the ability to choose how you view work items (issues) in your Queues in Jira Service Management. Providing more flexibility to support how your team likes to track and manage their work, this upgrade means there are now three ways to view each of your queues: as a list, a board, or a calendar.

The current default view of your queues will be renamed to 'list view' and will become just one of the ways you can view the work items in each queue. You can have different views on each queue and any views that you add will appear as tabs, allowing you to easily switch between the different views.

You need to be a Jira or project admin to add or remove views from your queues.

Add a view to a queue

• From your service project, go to Queues and select the queue to which you'd like to add a view.

• From your queue, select the Add to navigation button. You'll find it in the tab bar between the queue name and the search bar.

• Choose the view you would like to add, then select Add to navigation.

Once you've added multiple views to a queue, you can use the tabs to quickly switch between them.

Remove a view from your queue

• From your service project, go to Queues, then select the queue from which you'd like to remove a view.

• From your queue's tab bar, hover on the view you would like to remove, then select Tab options next to the view name.

• Select Remove. You can add the view again at any time.

• In the Tab options menu, you'll also have the option to edit the name of each view and change its position on the tab bar.

Customize the settings for each queue's views

The ability to customize each view for each queue can be managed from Queue settings.

• From your service project, select the More actions menu next to Queues, then select Queue settings.

• In the Actions column, select Edit queue to access the settings for that queue.

• Here you can access the general settings for your queue, along with the specific settings for the list, board, and calendar views if you have added those views to the queue.

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Improved schedule for automation rules after an SLA breach

This update fixes how automation rules are scheduled when a service level agreement (SLA) breach occurs in Jira Service Management. Now, any time the SLA is paused after a breach, this paused time will also be included in the automation schedule, making the timing of automation more accurate and predictable.

New post-incident review automation feature

You can now use the new post-incident review automation feature in Jira Service Management plans (Premium and Enterprise). This helps your team capture learnings and follow-up actions as part of incident resolution.

To use the new post-incident review in automation:

• Select Space settings, then Automation.

• Create or edit an automation rule.

• Add the post-incident review automation to your rule.

• Edit the title and description using smart values or fields from the incident.

• Publish your rule.

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