Atlassian Fast Facts

Tips and information for WashU Atlassian users.

Atlassian (Confluence/Jira) is being managed by new team members!

To ensure your questions/requests are received and processed appropriately, please use the following tools:

• General Service Request Form: Have a question about Atlassian or need to request a modification to a space or project? Complete a General Service Request form in ServiceNow.

• Atlassian Access Request Form: Need to request, modify, or remove access to Confluence and/or Jira? Complete the Atlassian (Jira/Confluence) Access – New Form in ServiceNow.

• Atlassian Cloud Community: Join the Atlassian Cloud Community Teams channel to stay up to date on new features, best practices, outages, or post questions to the support team.

Terminology Changes Coming in Jira:

Jira ‘Projects’ will now be call Jira 'Spaces. Check out this Article to learn more!

Legacy Editor in Confluence is being retired!

See this page for details.

Confluence Updates

New icons for Confluence content types when viewing search results

We've updated the icons shown for Confluence content types in search results. Now, you will see the correct icon for each Confluence entity—such as published page, live page, blog post, whiteboard, database or comment—when searching across Jira, and Confluence.

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Deprecating infrequently used macros

This is a part of the legacy editor deprecation coming early next year. Atlassian is deprecating numerous macros. You are encouraged to check your Pages for these macros. For a full list, they can be found here: Macros that are unavailable or have limited availability in the Cloud editor | Confluence Cloud | Atlassian Support

AI-powered Jira issue search within Confluence Whiteboards

We’re introducing AI-powered Natural language searching for Jira issues within Confluence whiteboards. Just describe what you need, and the importer will surface relevant Jira issues—making planning and collaboration faster and more intuitive. The previous experience is still available via the Basic and JQL toggle to the right of the search bar.

To use the new AI-powered natural language search for Jira issues within a Confluence whiteboard, follow these steps:

1. Open a Confluence whiteboard: Navigate to an existing whiteboard or create a new one within Confluence.

2. Access the Jira Importer: Look for the option to import Jira issues through an icon on the whiteboard toolbar.

3. Use the natural language search bar: When the importer opens, you should see a search bar. Simply type a description of the issues you need (e.g., "all open bugs related to the new login page in project X" or "tasks assigned to me last week").

4. Review surfaced issues: The AI will interpret your description and present a list of relevant Jira issues.

5. Refine (if needed): If the results aren't exactly what you're looking for, you can refine your search query.

6. Switch to Basic or JQL (optional): The previous search experience is still available. If you prefer to use the standard basic search options or write JQL (Jira Query Language), you can switch modes using the toggle to the right of the search bar. 

This feature is designed to make planning and collaboration faster and more intuitive by reducing the need for precise query language. 

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Content access requests now stored on content items themselves

We've made it easier to manage access requests to content items by storing them directly in Confluence. Instead of relying on fleeting (or ignored) in-app notifications and emails, you can now view all pending access requests for a specific content item in the Share window. This helps you keep track of requests more efficiently.

To view and take action on content access requests in Confluence:

• Open any content item in Confluence.

• Select Share.

• If there are pending access requests to that content, you'll see Requests top right.

• Select Requests to open the content item's access requests screen.

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Visual improvements to related content cards

We've updated the related content cards to be more compact. This reduces visual clutter and improves readability.

How to use the new Cards feature

1. Add the macro: On your Confluence page, type /cards and select "Cards" from the dropdown menu, or click the (+) icon and find Cards.

2. Customize the settings: A sidebar will appear where you can customize the card's appearance, content, and layout, as described in Atlassian Support and Atlassian Community.

3. Save and publish: After making your selections, save the changes to see the cards on your page.

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A clearer way to see who’s collaborating in databases

This update adds visual highlights to cells and cards in databases when multiple people are working together, making it easier to see where others are collaborating in real time.

To see the new collaboration highlights in databases:

• Open any database content type in Confluence.

• Invite or join others in editing the same database.

• Look for highlighted cells or cards that show where your collaborators are working.

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A modern look for Board and Gallery layouts in Confluence Databases

We have updated the visuals for Board and Gallery (previously Card) layouts in Confluence Databases to provide a more modern, smooth, and clean experience.

To see the new visuals in Confluence Databases:

• Open your Confluence workspace.

• Navigate to a database and select either the Board or Gallery layout.

• View your content in the updated layout to experience the new look and feel.

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Jira Updates

Jira ‘projects’ will soon be renamed ‘spaces’

As more teams make Jira their home for work, we’re committed to improving the language in our tools to better reflect the diverse ways you define and manage your work.

As part of these efforts, the term project will soon be replaced with space across all Jira Cloud products, including Jira Service Management and Jira Product Discovery.

https://community.atlassian.com/forums/Jira-articles/More-on-the-move-from-Jira-Projects-to-Spaces/ba-p/3085938

This change builds on previous terminology updates, like  https://community.atlassian.com/forums/Jira-articles/It-s-here-Work-is-the-new-collective-term-for-all-items-you/ba-p/2954892

Find work faster with the command palette

We've added new navigation items to the command palette to help you quickly access your work items. You can now view your open work items and work items reported by you more easily.

To access the new navigation items:

1. Open the command palette:

   • Mac: Command + K

   • Windows: Ctrl + K

2. Search for the command View my open work items or View work items reported by me.

3. Select the command to navigate to view those work items.

4. It is important to note that different options appear depending on where you are in the app when you open the palette.
   
   From a board:

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   From Space settings:
   
   

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A faster way to find what you need in Jira's quick search

Now, when you start typing in Jira's search bar, you’ll see query suggestions that relate to what you’ve entered. Your recent queries will also appear right after these suggestions, making it easier to pick up where you left off.

To try out the new query suggestions and recent queries in Jira's quick search:

• Open Jira and go to the search bar.

• Start typing your search terms.

• Review the suggested queries that appear as you type.

• See your recent queries listed right after the suggestions for quick access.

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A clearer way to identify content types with updated icons

When you search across Jira or Confluence, you will see the correct icon for each content type in the search dropdown results. This means you can quickly spot whether something is a page, live page, space, blog post, comment, or another type of content.

To see the new icons in action:

1. Open Jira or Confluence.

2. Select the search bar.

3. Begin typing your search term.

4. Look at the icons next to each search result to identify the content type.

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Jira's full screen mode now delivers a more consistent and immersive experience

We’re extending and refining Jira’s full screen mode, introducing a more consistent, immersive, and productive experience across all major Jira views.

To try the updated full screen experience in Jira:

• Open any major view in Jira, such as a board or backlog.

• Select the full screen icon in the top right corner of the view.

• Explore the updated layout and navigation in full screen mode. 

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Enhanced multi-select linking in search results

You can now select and link several work items at once directly from search results. This update makes it faster and easier to manage related work without repeating the same steps.

To link multiple work items from search results:

1. Open a work item in your Jira Cloud project.

2. Select the option to add a linked work item.

3. In the search field, type, search, or paste a URL to find work items.

4. Use search result to select multiple work items.

5. Once you’ve made your selections, select the Link button to link all chosen work items in one go.

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Jira calendar now supports week view

The calendar view in Jira software projects and business projects now has a Week view. The calendar will remember your selected view, making it easy to return to your preferred setup.

To use the new week view in your calendar:

1. Open your project in Jira.

2. Select Calendar from the navigation menu.

3. Choose the Week option to display your work items in a weekly grid format.

4. Your selected view range will be saved in the URL for easy access next time.

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Refined drag and drop experience in work items

We’re refining the drag and drop experience in the work item to make it more consistent and intuitive across different views in Jira. You can now easily attach files to your Jira issues by dragging and dropping them directly into specific areas of the Work Item, such as comments, descriptions, or the attachments section. No more hunting for the attachment button—just drag your files and drop them where you need them!

In this example drag and drop the file titled ‘fox and dog’ on the left into the highlighted comment on the right.

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We've simplified creating child work items in the work item view

We’ve decluttered and simplified the work item view.

To create a child work item or add any related work, you can:

1. Open any type of work item (not a subtask).

2. Select the plus icon (+) below your work item’s name.

3. Select Create child work item.

4. Enter a summary for your child work item, and select Create or press enter.

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Filter by app in Quick Find in Jira

The new App filter in Jira’s Quick Find search lets you quickly narrow your search results by selecting either Jira or another app. When you select an app other than Jira, you’ll be redirected to full page search, allowing for more advanced search functionalities such as search functionalities such as filtering across different apps.

To use the new App filter in Quick Find search:

• Open Quick Find** in Jira.

• Select the new App filter at the top of the search panel.

• Choose Jira to see Jira results, or select another app to be redirected to full page search.

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Compact format in the All work tab

Introducing a single row height layout and reduced scrolling, making it easier to scan and manage your work at a glance.

• Go to your project

• Select the All work tab to view the work in a single row height format.

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Create child work items in the timeline view

You can now create child work items directly from the parent work item, allowing you to build out your plan in the timeline view.

To create a child work item in the timeline view:

• In the Timeline view, hover over the parent work item where you want to create a child work item.

• Select the plus icon (+) next to the summary of the parent work item.

• Fill in details for your child work item and select Create.

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A quicker way to access suggested filters in Jira full page search

When you use full page search in Jira and no filters are applied, you will now see suggested filters for the current primary app, making it easier to find what you need faster.

To see and use the new suggested filters in Jira full page search:

• Open Jira.

• Open Search dialog from top navigation bar and select Search all apps to open full page search.

• If you have not applied any filters, look for the suggested filters at the top of your search results.

• Select a suggested filter to quickly narrow down your search.

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JSM Updates

Approval configuration will no longer appear in workflow status properties

We'll move the configuration for Jira Service Management approvals in company-managed projects from status properties to a new approval configuration property.

Atlassian is changing how Jira Service Management (JSM) approval configurations are stored and accessed in company-managed projects. The configuration for JSM approvals is moving from being a property of the workflow status to a new, dedicated approvalConfiguration property on the status itself. This change affects several API endpoints.

The following endpoints are specifically impacted by this change:

• Bulk get workflows

• Bulk create workflows

• Validate create workflows

• Bulk update workflows

• Validate update workflows

  The validation process for updating workflows will also enforce the use of the new approvalConfiguration property for approval settings.

• https://developer.atlassian.com/changelog/#CHANGE-1656

This change aims to centralize and standardize how approval configurations are managed within Jira Service Management workflows, making it more explicit and potentially easier to manage programmatically. Developers and administrators working with these endpoints for company-managed projects need to adjust their code and configurations to reflect this new structure. 

JSM Space Admin only: New controls for failed email request notifications

We’ve introduced new settings to give you more control over notifications for failed email requests.

By default, notifications are sent to all listed admins of a project. With the new controls, you can select to send notifications to a specific email address or even turn them off entirely.

In addition, we’ve introduced a new setting that lets you decide whether customers are informed when their requests fail due to access restrictions or self-signup being disabled.

To update these settings:

• From your service project, go to Project settings > Channels and self service > Email.

• Select Edit for an existing email address, or Add Atlassian email/Add external email for a new one.

• Choose whether to send notifications to all project admins, a specific email address, or no one.

• To manage notifications for customers, turn on or turn off the Notify customers toggle.

• Save your updates.