Atlassian Fast Facts

Tips and information for WashU Atlassian users.

Important changes coming soon!

Atlassian New Navigation Changes Coming to Confluence and Jira:

Atlassian has reimagined navigation to be more intuitive and streamlined.

View new Confluence navigation changes here: What is the new navigation in Confluence? | Confluence Cloud | Atlassian Support

View new Jira navigation changes here: What is the new navigation in Jira? | Jira Cloud | Atlassian Support

Atlassian navigation changes coming to all Production environments on Thursday, June 26, 2025.

Terminology Changes Coming to Jira:

Atlassian is changing the terminology currently used in Jira. “Issue” terminology is changing to “Work” or “Work Item” in Jira. As Atlassian implements this change, you may still encounter the term ‘Issue’ in some areas of the tool, rest assure the vendor will be working to resolve these inconsistencies as soon as possible. For additional information on this change, please see the following article: It's here: 'Work' is the new collective term for all items you track in Jira

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Confluence Updates

See who's currently viewing a page or blog

We’re excited to roll out the ability to see avatars of users who are viewing published pages. We've expanded this feature so you can see who’s currently viewing a page or blog, in addition to already being able to see who’s editing.

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Avatar visibility is turned on by default. To turn it off:

• Space admins can visit Space settings > General > Avatars and status > Avatars on published pages.

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A better way to browse, preview, and select page templates

From a blank page, page templates can now be previewed with improved clarity and context. Users can also browse all template options, or undo a template selection if need be, with greater ease.

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Improved Jira creation from a page

We have improved the ability to create a Jira issue from highlighted text on a Confluence page. When you highlight text and begin to create an issue but then navigate away from the highlighted text, we will now warn you that the issue creation process was interrupted.

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Database Updates

Sort data in databases using multiple fields, in priority order

You can now sort data in databases using multiple fields instead of just one. You can prioritize the order of these fields to determine which should be sorted first.

For example, you can sort a database by a text field in descending order (Z to A), followed by a number field in ascending order (low to high). If needed, you can change the priority of the sort, so that the number field is sorted first in ascending order, and then the text field is sorted in descending order (Z to A).

To sort your data using multiple fields in Confluence Databases:

1. Open the view settings in your database.

2. Navigate to the Sort panel.

3. Select Add sort to choose the fields you want to sort by.

4. Use the ••• menu on any of the sorts you’ve added to reorder the fields according to your priority.

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Nested filters let you create flexible database views

Create more dynamic views in databases by using nested filters. This feature allows you to mix and match AND and OR operators within filter groups, giving you greater control over how you view your data.

To start using nested filters in your databases:

1. Open the Filter panel in view settings.

2. Select Add filter to create either a filter or filter group.

3. Select the AND or OR operators at the top-level and within each filter group.

4. Apply your filters to see the refined data view.

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Editor Updates

Nested tables in Confluence

We are introducing support for nested tables in Confluence to address a key limitation in the cloud editor. You can now insert tables within tables up to one-level deep. This aims to assist migrations from the legacy editor to cloud, and improve content creation.

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What's new:

• Nested table insertion: In the cloud editor you can now insert tables within tables, up to one level deep.

• Migration support: This feature aids in migrating content from the legacy editor, allowing pages with nested tables to be migrated to cloud.

• Improved editing experience: You can maintain complex table structures post-migration.

Advanced layouts

We're introducing advanced layout capabilities in the cloud editor. You can create up to five columns, and use drag-and-drop to arrange content. This update does not impact existing layouts.

What's new:

• Multi-column support: Create up to five columns in your page layout.

• Drag-and-drop: You can create, remove, or rearrange columns by selecting the drag handle and dropping it where you would like to insert a layout.

• Layout resizing: Adjust column widths to suit your content.

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Select and drag multiple elements

We're introducing a new feature to the Confluence Cloud and platform editor that lets you drag and drop multiple selected elements. This update allows you to move multiple elements together using a drag handle.

What's new

• Multi-select drag and drop: You can now select and move multiple elements simultaneously by using the drag handle.

Improved conversion of legacy pages to cloud

We're improving the experience for converting pages from the legacy editor to the cloud editor in Confluence. When you edit a page in the legacy editor that is fully compatible with cloud, you'll be able to convert it straight away. This will reduce the number of pages left in the legacy editor.

What's new:

• Conversion notification on edit: When you edit a fully compatible page created with the legacy editor, you'll be notified that it's ready to convert to cloud. This is only visible on legacy pages where 100% of the content is possible to convert.

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Space Admins Only: New interface for PDF export

We're introducing a new interface for exporting spaces as PDFs. This update streamlines the experience with a more intuitive interface without changing the output or permissions required for export.

Space admins can find the space name in the sidebar, select the more actions menu (three dots), and select Space Settings. Expand the Look and feel menu and select PDF export.

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Jira Updates

Avoid accidentally deleting work items

We’re changing the way Premium and Enterprise users delete work items to help avoid accidental deletions. When you attempt to delete a work item, you can now choose to archive it, or confirm that you want to delete it.

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Introducing a brand new way to complete bulk actions in the issue navigator

We’re introducing a toolbar in the issue navigator so users can update multiple issues even more seamlessly.

To use the new toolbar:

1. Select multiple issues from the list view in the issue navigator. You can either:

   1. Use the issue checkboxes.

   2. Hold Ctrl (Windows) or Command (Mac) while selecting issues

   3. hold the Shift key to select a group of adjacent issues

2. The new toolbar will appear. You can either select Edit fields to make edits to fields in your issues or Change status to transition your issues.

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Publish new page in Confluence action added to Jira Automation

We’re adding an upgraded ‘Publish new page in Confluence’ action to Jira Automation, which will mirror the capabilities of the ‘Publish new page’ action in Confluence Automation. It'll be replacing the old 'Create Page in Confluence' action that was previously available in Jira Automation. This new action still allows your rule to publish a page in Confluence through Jira Automation, but provides you with increased capabilities.

This new action will allow you to:

• Configure page content from within your rule

• Pick from a wider variety of templates

• Pick a template from a different space than your created page

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Forms Updates

Create forms fast with new templates in Jira

We've added pre-defined templates that let you quickly set up forms for your software and business projects without having to manually add your fields.

To get started:

1. Select Forms from the project view navigation.

2. Select Templates to open the templates drawer on the right.

Learn more about creating forms

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Collect higher quality information with business forms

Gather better quality information with new functionality for business forms.

Choose from more fields including parent, category and people. Have more control by making fields optional or required to submit when building a form. You can also add more detailed guidance for people submitting a form, by adding field descriptions.

Manage your form fields

To find updates to business forms, you’ll need project admin access:

1. Open a business project and navigate to Forms in the project navigation.

2. Select an existing form or select + Create form

3. Find all new functionality while building your form.

Beta: Fix JQL errors using Atlassian Intelligence

Use Atlassian Intelligence (AI) to fix common errors in JQL queries, such as syntax or typographical mistakes, and use these queries to find issues across your Jira site.

If your JQL query has an error, we'll show the error details below the JQL editor when you select Search in Jira. You can fix the query with AI, which will fix the errors and create an error-free query for you to accept and proceed with the issue search.

To fix JQL queries using AI:

1. Enter your JQL query in the JQL field.

2. Press Enter or select Search to run your query. If your query has any errors, they will be listed below the JQL editor.

3. Select Fix error. Based on the detected JQL errors, AI will fix the JQL query and generate an error-free query.

4. Select Accept to replace your query with the one fixed by AI and use it to search for issues.

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Software projects: board names in the backlog to help identify sprints from other boards

If your backlog includes sprints created from other boards, we’ll show the corresponding board names, along with a link to each board. This makes it easier to track and plan your team’s work when managing sprints across multiple boards.

To display board names in the backlog:

1. Head to your Jira software project’s backlog.

2. Select View settings.

3. Select the Board name toggle to turn the setting on or off.

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JQL update and its impact on project timelines

We’re making some changes to how JQL functions, which will be announced at a later date. Because of this, some project timelines might break if the project isn’t explicitly defined in the board JQL. Those affected will get an error on their project timelines – even if the timeline previously worked.

This is an easy fix, however: a project admin needs to simply add project = "YourProjectKey" to the board JQL. After which, the project timeline will come back.

Find out how to fix this in our documentation

Get work suggestions for pull requests with new comments

You’ll now get work suggestions in Jira when new comments are added to your open pull request since the last time you got this suggestion for the same pull request. When you select your avatar on the board, any available suggestions will automatically appear on the work suggestions panel.

The availability of this suggestion type depends on the source code management tool you’re using and its connection with Jira. The new suggestions will be available in scrum and kanban projects in Jira.

Read more about work suggestions in Jira

JSM Updates

Set up operations from Your work

You can now easily set up operations from the Your work page in Jira Service Management if you haven't set them up yet.

With operations, you can empower your team to stay on top of alerts with advanced alerting and on-call capabilities.

• Integrate your apps and keep alert data in sync


• Route alerts to the right people


• Create and manage on-call schedules to respond to alerts faster

See How are Alerts Created Article for more information.

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Unlocking another level of help center customization

The Jira Service Management help center is getting a sleek and modern design update across all its pages, offering new opportunities for customization. Admins will be able customize the help center navigation and manage background and text color for sections in their home page.

To customize the navigation:

1. Go to the help center of your choice.

2. Select Customize, then Customize look and feel from the navigation.

3. Scroll down the side panel to find the navigation color settings.

To manage section settings:

1. Go to the help center of your choice.

2. Select Customize, then Edit page layout from the navigation.

3. Select the section you want to customize and manage its settings on the side panel.

Sandbox Portal Link: https://washu-sandbox.atlassian.net/servicedesk/customer/portals

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Enhanced customer and organization directory

We are excited to introduce a refreshed directory experience in Jira Service Management, featuring separate views of Customers and Organizations. This update provides a more modern and user-friendly interface, allowing you to easily switch between customer and organization views, reducing clutter and enhancing focus. The new layout is available to all service projects, enhancing navigation and clarity without requiring any additional setup.

To get started with this change:

1. From your service project's sidebar, go to Directory.

2. Select Customers to view the customers in your project.

3. Select Organizations to view the customer organizations associated with your project.

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Get notified when email requests fail

Project admins now receive notifications right in their inbox whenever emailed requests are not processed successfully. This proactive means of communication ensures that admins are informed timely of failed email requests or connection issues with email accounts connected to their project.

By default, notifications are sent to all listed admins of a project. There is also an option to send these notifications to a specific email address instead of all admins.

In cases where self-signup is disabled or a customer doesn't have access to a service project, we will also notify customers so they are aware their request was not processed.

To specify who receives these notifications for your existing connected accounts:

1. From your service project, go to Project settings, select Channels and self service, and then select Email.

2. Select Edit against the required email address.

3. Enter the email address of your choice in Error notifications email address.

4. Select Save.

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