You can use our service desk portal for getting RIS support. RIS also offers 15 min. virtual office hours session Mon-Thru..
Requesting RIS Services via Service Desk
Overview
This document serves as a guide for users to request services via the RIS Service Desk.
Request RIS Data Storage Platform Service
On the Service Desk website, select the Onboarding Services at the top of the menu.
After clicking on onboarding services, select the 4th option from the top, “Request New Storage”.
After selecting “Request New Storage,” you will need to complete the form before your Storage allocation can be activated. While most fields and options are self-explanatory, some can cause confusion. These are explained below.
Please ensure the form is completed to the best of your knowledge.
Storage Tier
For this option, please select the storage tier (Active or Archive) that you’d like to activate service for. The differences between each storage tier are outlined on our website.
5 TB of free storage is available per faculty.
Storage Billing
Billed every month for the storage that is consumed, not allocated. This applies to both the Active and Archive service tiers.
Annual and per-project billing arrangements are available to meet grant requirements.
Rates may be subject to change annually from 3% to 5%
If you will be consuming more than 5 TB of storage, the rates for storage above 5 TB are available on the Data Storage Platform rate sheet.
A Workday Cost Center number is required for billing to ensure the correct department is billed for storage consumption. Your PI or Head of Department should know this number.
Please visit our website for more information about the RIS Data Storage Platform.
Request RIS Scientific Compute Platform Service
On the Service Desk website, select the Onboarding Services at the top of the menu.
After clicking on onboarding services, select the 3rd option from the top, “Request New Compute”.
After selecting “Request New Compute”, you will need to complete a form before your Scientific Compute allocation can be activated.
Please ensure the form is completed to the best of your knowledge.
Compute Billing
All faculty will receive a yearly subsidy of SBU resources.
• Consumption charges will be billed monthly after the subsidy is exhausted. View the rate sheet to see the associated costs.
• Compute1 - There will be no charges for existing users through July 1st, 2027, when the platform is
retired.
• Rates may be subject to change annually from 3% to 5%.
Please visit our website for more information on the different Scientific Compute options.