Add no-reply@wustl.edu as a secondary email and always add the external user’s institutional email as a cc or bcc
- Christopher Sorensen
Add no-reply@wustl.edu as a secondary email and always add the external user’s institutional email as a cc or bcc. This method is viable but 1) eliminates the use of Automated Survey Invitations since they do not allow a cc or bcc, and 2) you will not receive email failure notifications, for example, if a survey respondent deletes an email account where an invitation is scheduled to be delivered. The failure notification would instead go to no-reply@wustl.edu. Therefore, it is recommended that you Add a lab email or study specific email as a secondary or tertiary email account.
Complete steps 1-4 from Add a lab email or study specific email as a secondary or tertiary email account and enter no-reply@wustl.edu
Submit a ticket so REDCap support can auto-confirm the email since you will not be able to check the no-reply email to confirm
Once the account has been verified, the external user should see the shared @wustl.edu email in the “Email From” dropdown menu when creating invitations. We recommend adding an email to the cc so the participant can reply all if they have questions.
