Windows troubleshooting
Mac and Linux troubleshooting

Windows troubleshooting

Open the Windows Powershell.

Enter the following command to perform a connection test to the storage service

Test-NetConnection -Port 445 -InformationLevel "Detailed" -ComputerName "storage1.ris.wustl.edu"

Please be patient as the test may take a few minutes to complete.

A result of TcpTestSucceeded : True indicates that a network connection to the storage service succeeded

If you are experiencing problems with accessing your storage allocation on your Windows computer and the above test returned a TcpTestSucceeded : True result - please contact our Service Desk for further assistance.

If the above test fails with a result of TcpTestSucceeded : False

Please contact WUIT Support or your local network administrator for more help.

Mac and Linux troubleshooting

Open a terminal and enter the command to perform a connection test to the storage service

nc -vz storage1.ris.wustl.edu 445

Please be patient as the test may take a few minutes to complete.

If the test is successful, the following result will appear

If you are experiencing problems with accessing your storage allocation on your Mac or Linux computer, and the above test was successful - please contact our Service Desk for further assistance.

A failed test will result in the following

If the test returns a failed result, please contact WUIT Support or your local network administrator for more help.

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