OnCore is logging me out while I am entering data.

Describe the problem as the user would experience it. For example "Level 7 printer is flashing red and wont print".

Per WashU Information Security guidelines, the OnCore web-application will automatically log users out of their session if an activity has not occurred within 30 minutes.

  • Activities include hitting "submit" on a page after entering data, or moving to a different page in the console. 

  • Simply entering data on a page will not indicate that you are still actively working on the page. 

  • To prevent the automatic log out while entering data we suggest clicking submit on the page during the data entry process to ensure data will not be lost.