If you are using a Mac computer, there are extra steps that need to be completed. When you are exporting the 3 files necessary to open your data in SPSS, ensure you click “Additional instructions” in the box that says SPSS Statistical Software. If these instructions do not help, try moving the folders to another location on your computer. The Apple operating system (iOS) security system sometimes blocks files from being accessed via SPSS syntax file. If this doesn’t work, contact the REDCap HelpdeskMacs have a security feature that sometimes blocks SPSS from using files stored in specific folders. Here are two videos that have helped other user successfully export and open SPSS files on their Macs.
How to Fix SPSS File Access issue after Mac Catalina update - new apple update
How To Add Home Folder To Finder In Mac / MacBook
If these do not work, please Submit a REDCap Ticket.