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PURPOSE
All computerized systems must have a defined contingency plan for work continuation during times when the system is not available. Through use of this plan of action, sites can continue to collect, process, ship, and receive specimens in a timely fashion during system downtime.
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1) Unscheduled downtime which is anticipated to be less than two hours in duration, will not be communicated to end users directly. Users who experience difficulties due to unscheduled downtime during normal hours of operation will contact the AFT BioMS help desk. It is recommended that collected specimens be processed as per protocol, but held for biospecimen logging and shipping in AFT BioMS in anticipation of system restoration. An exception to this rule may be when a biospecimen is required for same day shipment and shipment must occur within two hours of the time of collection (e.g. a biospecimen is collected at 5 PM to be processed, packaged, and shipped for a 7 PM courier pick-up deadline). In this case, the procedure below should be followed.
Unscheduled Downtime, anticipated to be greater than two hours
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b) Biorepository/Assay Lab staff, will log receipt of biospecimens in OpenSpecimen as per normal operations.
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