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Are there policies related to user accounts and access?
Yes:
https://washu.atlassian.net/wiki/spaces/RDCPPub/pages/466878610/REDCap+User+Policies#Projects
I have a REDCap account. Why don’t I have access to any databases?
You only have access to databases that you create and other databases to which you have been given access. If there is a database that you need to use, contact a study team member with the User Rights Privilege so they can add you to the database. You will need to be added by the study team for each project which you need access.
I’ve switched departments. Do I need a different REDCap account?
No, your WUSTL Key and password should continue to work to log in to REDCap. Rather, you need to ensure you are removed from any project from your previous position if you are no longer listed in the IRB protocol as part of the study team, and have a study team member from your new department add you to the projects you need to for your current position after you have been added to the approved IRB protocols for each respective REDCap project.
Can non-Washington University personnel get REDCap accounts?
Yes, provided they are collaborating on a Washington University project or a project of a WU affiliate. Users from external sites must receive a Guest WUSTL Key and Password. In order for an external collaborator to receive a guest WUSTL Key, a Wash U "Sponsor" will need to complete the WUSTL Key Guest Account Request Form. This form needs to be completed for EVERY external collaborator, not one form per site. The "Sponsor" can be the project Principal Investigator (PI) or Project Administrator (PA).
I am having issues with my log in credentials (WUSTL Key and Password). Can REDCap Support help?
Access to your REDCap account is authenticated with your WUSTL Key and Password which is managed by WashU IT. Please refer to WU IT's WUSTL Connect Guides in order to troubleshoot issues with your WUSTL Key and passwordProject Access is managed by study teams themselves. Please see How do I add someone to my REDCap project? and User Rights Definitions for more information.
REDCap login is accomplished by WUSTL key and password so is managed by Washington University IT. If you are having issues logging into REDCap, please visit the WUSTL Connect page to manage your WUSTL Key and Password or submit a General Access and Security Ticket to WashU IT at the WUIT-ServiceNow portal or by contact the WU IT Help Desk: ithelp@wustl.edu or 314-933-3333.