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About RISAnchor id1 id1
What is RIS?Anchor id2 id2
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What are RIS Services?Anchor id4 id4
Who are RIS Services for?Anchor id5 id5
How do I get started with RIS Services?Anchor id6 id6
How do I get help with RIS Services?Anchor id7 id7
Where can I find RIS Documentation?Anchor id8 id8
Where can I get help with WUSTL Keys?Anchor id9 id9
What do you mean when you say product stages?Anchor id10 id10
About RIS
What is RIS?
RIS is the Research Infrastructure Services team within Wash U IT. We are a young group, having been incorporated into Wash U IT in 2018. The RIS team strives to build and deliver services related to the research mission of Wash U IT. To date, our service catalog only includes Research Storage and will soon include Research Computing. Our product roadmap includes Application Platforms. Generally speaking, RIS attempts to find common patterns in the needs of Wash U research faculty and develops services that addresses the needs these represent. We do not solve all research IT problems, rather we attempt to reduce the costs of the “big ticket items” that represent significant challenges to researchers: high performance and high capacity storage, high performance and high throughput computing, large scale data transfer, and some narrowly focused research applications.
How do I contact RIS?
RIS uses the RIS Service Desk to interact with users. Each category of the Service Desk includes an “Ask a question” related to that service. This is not the same thing as Service Now, which is seen by some to be a deficiency and by others to be an advantage. We will be working to integrate with Wash U IT and have some linkage between our systems to make it easier for users to contact us.
What are RIS Services?
RIS services are described in the RIS Service Catalog.
Who are RIS Services for?
RIS services are for Wash U faculty and staff, focused on the research mission of Wash U.
How do I get started with RIS Services?
It is assumed that users will be research faculty and staff and have Wash U WUSTL Key IDs, have access to Wash U IT Networks, and have access to a departmental WorkDay Cost Center Number. With these as pre-requisites, one can request new services by creating a Service Desk Request via the RIS Service Desk.
Below is a guide on how to use the Service Desk to request new RIS services.
How do I get help with RIS Services?
Getting help with RIS services generally falls into a few categories:
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Each RIS Service has a section within the RIS Service Desk that contains request forms for these Request Types.
Where can I find RIS Documentation?
You are reading it! RIS service documentation lives at this Confluence site in two places:
The RIS User Manual
The RIS Knowledge Base
Where can I get help with WUSTL Keys?
What do you mean when you say product stages?
RIS Product Launch Stages
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