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Creating user support materials such as FAQs, User Guides, Cookbooks, sample language for grants and manuscripts, etc.
Standard Administrator Processes
Review and approve move to production requests
Review, approve and provide guidance when needed for project modification requests
Tasks that can only be completed by REDCap administrator
e.g. Enable surveys for a project in production
Note that the person requesting modifications to a project in production should have the same level rights needed to make this change if the project wasn't in production. For example, if someone requests that surveys be enabled, they should have project admin rights
Responding to Support Requests submitted to the Informatics Ticketing System
Project start-up consultations (1 hour)
Search for existing built-in tools or applications to achieve desired REDCap functionality
Consultations to demonstrate Demonstrate how to use built-in tools or applications
Troubleshoot issues with current projects
Perform tasks on projects that require less than 3 hours of work
Develop workarounds for functionality where no built-in solutions exist, if able
Develop complex logic
, if able**
Create basic filters for reports**
*This includes external collaborators who have obtained a WUSTL Key with a faculty sponsor.
**If these tasks become too complex, you may be referred to Fee for Service Support.
Expectations of Wash U REDCap users
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