Page Comparison

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1. Creating user support materials such as FAQs, User Guides, Cookbooks, sample language for grants and manuscripts.

2. Standard Administrator Processes

   1. Review and approve move to production requests

   2. Review, approve and provide guidance when needed for project modification requests

   3. Tasks that can only be completed by REDCap administrator

      1. e.g. Enable surveys for a project in production

      2. Note that the person requesting modifications to a project in production should have the same level rights needed to make this change if the project wasn't in production. For example, if someone requests that surveys be enabled, they should have project admin rights

3. Responding to Support Requests submitted to the Informatics Ticketing System

   1. See "what happens when I submit a request for support?" page

      1. This will include a description of Tier classification, potential consult, or description internal discussion amongst support to determine if a solution exists and if so, can it be completed for free or require a fee

   2. Project start-up consultations (1 hour)

   3. Search for existing built-in tools or applications to achieve desired REDCap functionality

   4. Consultations to demonstrate how to use built-in tools or applications

   5. Troubleshoot issues with current projects

   6. Perform tasks on projects that require less than 3 hours of work

      1. Develop workarounds for functionality where no built-in solutions exist, if able

      2. Develop complex logic, if able

      3. Create filters for reports

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