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Contingency BioMS Contingency Procedure updated 3/20/2013

Table of Contents
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Contingency plans will be established to minimize any adverse effects on the operations of Alliance specimen procurement, tracking and shipping during the time of BioMS unavailability.

DEFINITION OF TERMS:
    

Normal Hours of Operation
    1. 8am to 9pm Central Standard Time is the expected normal operating hours for the BioMS application.
Scheduled System Maintenance
    1. Upgrade, update or other system operations that might render the system inaccessible for a period of time.

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    2. Only occurs outside of the BioMS normal hours of operation.
Unscheduled Downtime
    1. Unscheduled downtime, which may occur due to hardware, software, or networking failures and may cause partial or complete loss of access to system resources, can result in the system and/or servers being unavailable.
    2. May occur during the BioMS Normal Hours of Operation.


PROCEDURE:


  1. Scheduled Downtime


Scheduled downtime will never occur during normal hours of operation. As such, notification of scheduled downtime outages will not be communicated to end users directly. A list of dates and times that the system will be offline may be posted on the BioMS webpage for reference.

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