...
1) Upgrade, update or other system operations that might render the system inaccessible for a period of time.
2) Only occurs outside of the BioMS normal hours of operation.
Unscheduled Downtime
1) Unscheduled downtime, which may occur due to hardware, software, or networking failures and may cause partial or complete loss of access to system resources, can result in the system and/or servers being unavailable.
2) May occur during the BioMS Normal Hours of Operation.
...
PROCEDURE
...
...
Scheduled Downtime
1) Scheduled downtime will never occur during normal hours of operation. As such, notification of scheduled downtime outages will not be communicated to end users directly. A list of dates and times that the system will be offline may be posted on the BioMS webpage for reference.
...
...
Unscheduled Downtime, anticipated to be less than two hours
1) Unscheduled downtime which is anticipated to be less than two hours in duration, will not be communicated to end users directly. Users who experience difficulties due to unscheduled downtime during normal hours of operation will contact the BioMS helpdesk. It is recommended that collected specimens be processed as per protocol, but held for biospecimen logging and shipping in BioMS in anticipation of system restoration. An exception to this rule may be when a biospecimen is required for same day shipment and shipment must occur within two hours of the time of collection (e.g. a biospecimen is collected at 5 PM to be processed, packaged, and shipped for a 7 PM courier pick-up deadline). In this case, the procedure below should be followed.
...
...
Unscheduled Downtime, anticipated to be greater than two hours
Notification of unscheduled downtime which is anticipated to be greater than two hours will be posted at the following locations
...
a) Biorepository/Assay Lab staff, will log receipt of biospecimens in caTissue as per normal operations.