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REDCap is a self-service platform where where the majority of the effort towards the project are completed by the study team unless you are paying a fee for service or FTE. It is expected that REDCap users will not request support for busy work or excessively frequently for topics for which stored support exists. There are support requests that require multiple meetings and communications over a period of time which is acceptable. For example, if we work with you to develop a data import template, we may need to meet multiple times over a month to troubleshoot. On the other hand, if you are building your first project and submit one request to ask how to make text boxes, one to ask how to make multiple choice, one for branching logic, etc., for several steps which are covered in training material, we will refer you to our REDCap Training Resources, REDCap User Guides, WashU REDCap Frequently Asked Questions (FAQ), or fee for support services options.